Return and Refund Policy

Return & Refund Policy

AzifyTextile – Quality You Can Trust, Service You Deserve

At AzifyTextile, we want you to shop with confidence. Your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to make it right.


✅ Returns – Easy & Hassle-Free

We accept returns on eligible items within 7 days of delivery. To qualify for a return:

  • Item must be unused, unwashed, and in original packaging.

  • Tags and labels must be intact.

  • Proof of purchase (order number or receipt) is required.


🚫 Non-Returnable Items

Certain items cannot be returned:

  • Used or damaged items

  • Washed bedsheets or worn clothing

  • Items purchased on sale or clearance

  • Customized or tailored products


🔁 Exchange Policy

Need a different size or color? No problem!

  • Exchanges are accepted within 7 days of receiving your order.

  • Exchange is subject to product availability.

  • Shipping charges for exchanges may apply.


💸 Refunds

Once we receive and inspect your returned item:

  • Refunds are processed within 5–7 working days.

  • Refunds are issued to your original payment method or via bank transfer (in case of COD orders).

  • Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).


🚚 Return Process

  1. Contact Us: Email or WhatsApp us within 7 days of receiving your order.

  2. Provide Details: Include order number, item name, reason for return, and pictures (if damaged/incorrect).

  3. Ship the Item: After approval, send the item back to our return address (you will be guided by our team).

  4. Inspection & Refund: Once received, we inspect the item and initiate the refund/exchange.


❗ Important Notes

  • Customers are responsible for return shipping charges unless the return is due to a fault from our side.

  • We reserve the right to reject returns if items do not meet the policy criteria.

  • Refund/exchange claims made after 7 days will not be accepted.


📞 Need Help?

We're always here for you.